Opening and key note (1110-1150)
1110–1120 Opening and welcome
1120–1150 Key Note. Nikos Vogiatzis and Asterios Stergioudis (Baresquare): How Baresquare brought a chatbot to life in less than 3 months. Demystifying chatbot design and implementation – from a napkin concept in a tapas bar to EuroLeague’s Final Four Jumbotron
First full paper session (1200–1310)
1200–1215 Code hunting games: a mixed reality multiplayer treasure hunt through a conversational interface. Saverio Delpriori (University of Urbino)
1215–1230 Creating dialogues using argumentation and social practices. Frank Dignum (Utrecht University)
1230–1245 Towards open domain chatbots: A GRU architecture for data driven conversations. Åsmund Kamphaug (University of Agder)
1245–1310 World Café 1: Feedback on presented full papers in dialogue groups.
Lunch Break (1310–1415)
Second full paper session (1415–1515)
1415–1430 Politician – an imitation game. Eleni Metheniti (Saarland University)
1430–1445 A survey on chatbots and their social skills. Frank Dignum (Utrecht University)
1445–1515 World Café 2: Feedback on presented full papers in dialogue groups.
Position paper session (1530–1615)
1530–1545 Human-like, or just competent? Understanding the importance of chatbot perceptions in service encounters. Theo Arajou (University of Amsterdam); 10 min. presentation, 5 min. Q&A
1545–1600 Chatbots for loyalty: From technology push to human touch. Petter Bae Brandtzaeg (SINTEF); 10 min. presentation, 5 min. Q&A
1600–1615 The case for pushy proactive bots. Tom Feltwell (Northumbria University); 10 min. presentation, 5 min. Q&A
Coffee Break (1615–1630)
Way forward and wrap-up (1630–1730)
1630–1715 Chatbot research and design – way forward in an emerging field. Collaborative process to identify key future challenges and research priorities.